Our Promise

To treat everybody courteously and fairly.
Offices will be open 09:00-17:00 (minimum) Monday to Friday.
To answer telephone calls within 5 rings.
Always to have a director available for immediate decisions.
To answer all correspondence within one working week.
All missed calls are returned by close of business.
To have all applications posted by close of business next working day.
All subcontractors to be paid by close of business Friday providing we have received the correct paperwork and identification.
To chase all applicant packs to ensure we can pay you on time.
Not to allow bank holidays to delay payments.
To email remittance advices each Thursday.
To strive to ensure that any errors do not cause delays in payment.